Frequently Asked Questions

Your questions answered from mobile appointments to NDIS support.

What areas do you service?

We provide mobile allied health services across Western Sydney, including Penrith, Camden, Parramatta, and Canterbury-Bankstown. If you’re unsure whether we can reach you, just get in touch, we’re happy to help.

Are you an NDIS registered provider?

Yes, BP Healthcare is a fully registered NDIS provider in Sydney. We offer a wide range of services for NDIS participants, including physiotherapy, occupational therapy, psychology, functional capacity assessments, and therapeutic supports.

What services do you offer at home?

We offer fully mobile, in-home care including:

Physiotherapy for pain, mobility, post-op rehab
Occupational therapy for daily living support
Psychology and mental health support
Functional capacity assessments for NDIS plans
Therapeutic supports aligned with NDIS goals

Do you accept self-managed and plan-managed NDIS participants?

Yes, we support both self-managed and plan-managed NDIS clients. Our admin team can work with you or your support coordinator to arrange appointments, provide invoices, and ensure services align with your plan.

Do you offer mobile psychology services through NDIS?

Absolutely. We provide mobile psychology for NDIS participants, focusing on emotional wellbeing, behaviour support, and everyday mental health challenges. All sessions are delivered in the comfort of your home.

What if I’m not with the NDIS? Can I still book a session?

Yes! We also see private clients, aged care residents, and anyone in need of in-home physiotherapy or allied health support. You don’t need an NDIS plan to access our services.

Can I choose my therapist?

Yes, where possible, we do our best to match you with the same therapist for every visit. We believe consistency builds trust and improves outcomes, especially for long-term care.

How long are the sessions?

Most appointments run for 45 to 60 minutes, depending on the service and your individual needs. Your therapist will let you know what to expect during your first session.

How do I book an appointment?

You can fill out our contact form, call us directly, or email us at info@bphealthcare.com.au. We’ll get back to you as soon as possible to arrange a time that suits you.

What should I expect during my first visit?

Your first session will include a detailed assessment of your condition, your goals, and your environment. We’ll explain the treatment plan and begin with gentle, personalised care from the very start.